Terms of Delivery & Warranties

Terms of Delivery

We promise to deliver the products within 48 to 72 hours to Dubai, Sharjah and Abu Dhabi. Orders from Ajman will be delivered on Sundays. Orders from Ras Al Khaimah and Umm Al Quwain will be delivered on Wednesdays and orders from Al Ain and Al Fujairah will be delivered on Mondays and Thursdays.
In case of unexpected delays, Better Life will inform customer(s) about the updated delivery schedule.

Refund and Return Policy

Customers are eligible for a refund in form of a gift voucher if the product(s) that are returned are in the same condition as delivered (unused with unopened package).

Warranty

Better Life provides a warranty on all the products (except accessories) from the date of delivery, details of which will be specified in each order confirmation, whereby warranty is excluded for:
• damages caused directly or indirectly to the products after the delivery, wrong mounting, assembling or usage;
• parts which have to be replaced on a regular basis or which have a short life cycle (e.g. consumables, bulbs, locks, textile, etc);
• faults caused by non- cautious treatment, poor maintenance by Customer or by a third party, abnormal use or a use of the products contrary to the instructions of the manufacturer.
Any warranty is terminated if the products have been repaired by a non-affiliated third party, use of non- genuine (spare) parts for the repair or if the products are resold.

• Upon acceptance of a warranty claim, Better Life we will repair or replace such defective product. If repair or replacement is not possible, Better Life will refund of the price paid for the products (except for delivery, shipping and other charges). Refunds will be credited to Customer’s original method of payment.