Frequently Asked Questions

• Better Life Website: Payment can be made by VISA, MasterCard, JCB & Better Life Gift voucher
• Better Life Stores: Payment can be made by Cash, VISA, MasterCard, JCB & Better Life Gift voucher

Please contact our Customer Delight Centre on +971 4 404 2020.

• Please contact your bank after making the purchase to convert the amount paid to the Easy Payment plan.
• Participating banks: Easy Payment plan

We apologise that you had a bad experience. Please contact our Customer Delight Centre on +971 4 404 2020. We'll be happy to understand your concern.

You can return an item upon approval within 7 days of purchase, refund will be made in form of gift voucher that can be redeemed in a period that doesn't exceed 6 months.

Please contact the Customer Delight Centre on +971 4 404 2020 and mention the delivery reference number written on the invoice.

Please contact the Customer Delight Centre on +971 4 404 2020 and mention the name and contact number given at the time of purchase for reference.

You can cancel the order within 24 hours by emailing our Customer Delight Centre customercare@betterlife.ae and we will return the paid amount as a store credit.

Our delivery team will confirm the delivery address/time before they dispatch the products. If the confirmed details were given and the customer happens to be away, a charge ranging from AED 50 to AED 150, depending on the area will be added on the next delivery schedule

Yes you can. Before the product dispatch, our delivery team will confirm address/time of the delivery. And during the delivery confirmation call, customers can change the delivery address.

We will send you regular updates via email about great promotions and updates?

To unsubscribe from our emails, you can click on the link at the bottom of our emails and your subscription will be cancelled.

You can register for our newsletters by visiting the Newsletter page on our website.

Please write to us on customercare@betterlife.ae. We will forward your interest to the concerned team.

Please write to us on customercare@betterlife.ae. We will forward your interest to the concerned team.

We adhere to the highest standards of payment security. Our Payment Gateway is 3D secured and is Visa verified and MasterCard secured. Your credit card details are not stored on our website.

Delivery happens within 48 hours to Dubai, Sharjah and Abu Dhabi. Orders from Ajman will be delivered on Sundays. Orders from Ras Al Khaimah and Umm Al Quwain will be delivered on Wednesdays and orders from Al Ain and Fujairah will be delivered on Mondays and Thursdays.

Delivery is free of charge

No, we only deliver within the UAE.

Please feel free to contact our Customer Delight Centre for any specific requirements.

Home Delivery and store pick up

We do not issue refunds: Customers can claim a store credit within 24 hours. Items collected, must be returned packed and sealed in the original box and not used.

Yes, all products come with 1 year manufacturer warranty.

All products with compressors come with 5 years warranty for the compressor.

You can also purchase up to 4 years extended warranty on all our products, except for kitchen accessories.