Frequently Asked Questions

Making payments for purchases with Better Life is simple and secure. Choose from a diverse range of options to complete your order.

• Your payment options on the Better Life website: Visa, MasterCard, Apple Pay, Samsung Pay, JCB & Better Life Store Credit
• Your payment options at a Better Life store: Cash, Visa, MasterCard, Apple Pay, Samsung Pay, JCB & Better Life Gift voucher

Reporting an issue related to transactions is easy. Simply contact our accessible Customer Delight Centre on +971 4 404 2020.

You can avail the Easy Payment plan in just a few steps. First make the purchase. Then contact your bank to convert the amount paid to the Easy Payment plan.

Click here to view the list of banks we’re partnered with to offer you the Easy Payment plan.

We would like to apologise for the inconvenience caused to you. We request you to contact our Customer Delight Centre on +971 4 404 2020. Please be assured that our team will take swift action to replace the item.

You can return an item upon approval within seven days of purchase. Just make sure that the item is in the same condition as you received it. A refund will be made in the form of a gift voucher, which you can redeem within six months.

Please contact the Customer Delight Centre on +971 4 404 2020 and mention the delivery reference number written on the invoice.

Please contact the Customer Delight Centre on +971 4 404 2020 and mention the name and contact number given at the time of purchase for reference.

You can cancel the order within 24 hours by emailing our Customer Delight Centre at customercare@betterlife.ae, and we will return the paid amount to your card within 7 working days.

Our delivery team will confirm the delivery address/time before they dispatch the products. If you happen to be away during the scheduled time, a minimal charge ranging from AED 50 to AED 150 (depending on the area) will be added to the next delivery schedule.

Yes, you can. Before dispatching the product, our delivery team will confirm the address/time of the delivery. During the delivery confirmation call, you are free to change the delivery address.

We will send you regular updates via email about great promotions and updates. However, you may choose to unsubscribe at any time.

To unsubscribe from our emails, you can click on the link at the bottom of our emails and your subscription will be cancelled.

You can register for our newsletters by visiting the Newsletter page on our website.

Please write to us on customercare@betterlife.ae. We will forward your interest to the concerned team.

Please write to us on customercare@betterlife.ae. We will forward your interest to the concerned team.

We adhere to the highest standards of payment security. Our Payment Gateway is 3D secured, Visa verified and MasterCard secured. Your credit card details are not stored on our website.

Delivery happens within 48 hours to Dubai, Sharjah, Abu Dhabi/Al Ain & Ajman. Orders from Ras Al Khaimah and Umm Al Quwain will be delivered on Wednesdays and orders from Fujairah will be delivered on Mondays and Thursdays.

You’ll be pleased to know that the delivery is free of charge.

Unfortunately, we only operate in the UAE.

Please feel free to contact our Customer Delight Centre on +971 4 404 2020 for any specific requirements.

Home Delivery and store pick up

We do not issue refunds: Customers can claim a store credit within 24 hours. Items collected, must be returned packed and sealed in the original box and not used.

Yes, all products come with 1 year manufacturer warranty.

All products with compressors come with a 5-year warranty for the compressor.

You can also purchase up to 4 years of extended warranty on select products.